Welcome to VitalGreen Farms LLP. These Terms & Conditions govern your use of our website and services, including the purchase of products, subscriptions, and related offerings.
By accessing or using our website or services, you agree to be bound by these Terms.
1. Eligibility & Usage Terms
- You agree to use our website and services only for lawful purposes
- You agree to provide accurate, complete, and up-to-date information at all times
- We reserve the right to refuse service to anyone in case of misuse or violation
2. Products & Availability Policy
- Our microgreens are fresh, natural, and perishable agricultural products, best consumed soon after delivery
- Product availability may vary based on seasonal conditions, crop cycles, and growing factors
- We reserve the right to limit quantities or discontinue any product without prior notice
- Product images on the website are for reference only; actual products may vary slightly in appearance, size, or packaging
- We strive to ensure freshness and quality, but minor natural variations are normal in farm-grown produce
3. Pricing & Payments Policy
- Prices listed may include applicable taxes unless stated otherwise
- Prices are subject to change at any time without prior notice
- Payments must be completed through authorised and secure payment methods available on the website
- We reserve the right to cancel or refuse any order in case of payment issues or suspected fraud
- In the event of pricing errors, we reserve the right to correct them and update or cancel affected orders
- Orders will be processed only after successful payment confirmation
4. Subscription Terms & Conditions
- Subscription plans are billed in advance for the selected duration
- Subscriptions may be paused for up to two weeks by providing at least one week’s notice before the next scheduled delivery
- Requests made after the cutoff time will take effect from the following delivery cycle
- Subscription prices and plans may be updated from time to time with prior notice
- Any changes in delivery schedule or availability will be communicated in advance
5. Delivery & Shipping Policy
- Customers must be available to receive the order at the scheduled time
- Estimated delivery timelines and slots are indicative and may vary due to weather, traffic, or operational factors
- Customers are responsible for providing accurate delivery details, including address and contact information
- We are not responsible for failed deliveries due to incorrect details, restricted access, or recipient unavailability
- In case of delivery delays or issues, we will make reasonable efforts to inform and resolve them promptly
6. Cancellations, Return & Refund Policy
- Due to the perishable nature of our products, returns are not accepted once the order has been delivered
- Report damaged or incorrect items within 4 hours with proof
- Any issues with damaged, defective, or incorrect items must be reported within 4 hours of delivery with supporting images
- Requests raised after the specified timeframe may not be eligible for resolution
- Approved replacements will be processed after verification
7. Storage & Consumption Guidelines
- Products should be stored as per the storage guidelines provided to maintain freshness and quality
- Microgreens are best consumed fresh and within the recommended time after delivery
- We are not responsible for any quality issues arising from improper storage, handling, or delayed consumption
- Any consumption suggestions shared are general in nature and should be followed based on personal preference and suitability
8. Health & Nutrition Disclaimer
- Information shared on our website, packaging, or social media is for general informational purposes only
- Our products are not intended to diagnose, treat, cure, or prevent any medical condition
- We do not provide medical or dietary advice, nor do we guarantee specific health outcomes
- Customers with allergies, medical conditions, or specific dietary needs should consult a qualified healthcare professional before consumption
10. Intellectual Property Rights
- All content on this website, including text, images, graphics, logos, and design elements, is the property of VitalGreen Farms LLP
- This content is protected under applicable intellectual property laws
- You may not copy, reproduce, distribute, modify, or use any content without prior written permission
- Unauthorized use of our content, branding, or materials may result in legal action
11. Disclaimer of Liability
- To the fullest extent permitted by law, VitalGreen Farms LLP shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services
- Our liability, if any, shall be strictly limited to the value of the product purchased in the specific order
- We are not responsible for losses arising due to delays, delivery issues, or circumstances beyond our control
- We do not guarantee uninterrupted or error-free access to our website or services
- Customers use our products and services at their own discretion and risk
12. Communication & Consent
- VitalGreen Farms LLP shall not be held liable for any delay, disruption, or failure in performance caused by events beyond our reasonable control
- Such events include, but are not limited to, natural disasters, adverse weather conditions, pandemics, strikes, supply chain disruptions, transportation issues, or government restrictions
- During such events, our obligations may be suspended or delayed for the duration of the impact
- We will make reasonable efforts to resume services and keep customers informed as soon as possible
13. Governing Law & Jurisdiction
- These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India
- Any disputes arising out of or relating to the use of our website, products, or services shall be subject to the exclusive jurisdiction of the courts located in Hyderabad
- By using our services, you agree to submit to the jurisdiction of these courts for resolution of any legal matters
14. Contact Us
If you have any questions or concerns, please contact us:
VitalGreen Farms LLP
Email: info@vgreenfarms.com
Phone: +91 9959716565
We aim to respond promptly to all queries.